Welcome to the City of Mandurah eRates registration portal

Please complete the details below if you wish to register to receive your rates and instalment notices via email. You will receive a verification email as part of the registration process.

Things to be aware of before applying

  • If you are not the owner or registered agent for the property you are not eligible to register
  • There can only be ONE email address for each notice.
  • If there is more than one owner of the property and other owner/s apply to receive the electronic notice, the default will send the email to the email address of the last person who registered.
  • The registration process will automatically close 21 days prior to the issue date of any rate or instalment notice.
  • If the registration has not been received in time for when the next notice is issued, you will automatically receive your rate or instalment notice by post.
  • Please complete and submit a form for each property you would like registered for eRates.
  • Placing your cursor over the question mark will display helpful tips.
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Terms and Conditions

  1. For the purposes of these terms and conditions reference to a rate notice also includes reference to any rate final notice and instalment notice.
  2. You agree to receive your rate notice by email and understand that a paper document will not be sent.
  3. You confirm you are the registered owner or Agent of the property address shown above. (Only one email address per owner or company will be accepted.)
  4. All future rate notices will be in the form of a PDF attachment to an email sent to the email address nominated by you.
  5. If you own more than one property you will need to register separately for each property and you will receive separate email notifications for each of the registrations we receive.
  6. You must advise any other person who currently receives a paper rate notice for this property that they will no longer receive it as a result of your request.
  7. If you authorise an Agent to act on your behalf you must notify us when this changes or is cancelled and you or the Agent must 'unsubscribe' from your eRates registration. To unsubscribe please click on the link at the bottom of the last email.
  8. You must regularly check your nominated email address and junk mail folder for rates notices.
  9. You agree that rate notices are deemed served when it reaches your internet service provider, whether or not you have opened or read the email.
  10. You agree that you will retain the rate notice information yourself electronically or by printing it. A fee is charged for reprints of notices.
  11. If you change your eRates email address, you are required to re-register your new email address
  12. Should the City receive an electronic 'delivery failure' notification from your email address the request for email delivery will be cancelled and a paper document will be posted to the last advised postal address.
  13. You can withdraw your request for email delivery of your rate notice at any time. To unsubscribe, please click on the link at the bottom of the last email
  14. Following registration we will send you an email
  15. It is important that you click the link within this email to activate your registration

For more Rates information

For general enquiries, email council@mandurah.wa.gov.au

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